You've got questions, we got answers. Let's go:


Where does Flouwr ship?
  • We offer shipping to all 50 states.
    • We currently do not ship internationally. 
    • We ship to street addresses, PO Boxes, and military APO addresses.


When will my order be shipped?
  • Orders typically ship out 1-4 business days after being placed. Please allow 3-10 business days during periods of high volume, such as during a sale, promotion, or holiday season.


When will my order arrive?
  • Shipping times may take, on average, 3-10 business days due to high volume. We aim to get your items to you as fast as possible.


How can I track my order?
  • Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information. If you did not receive an email from us, please check your spam folder.


Can I change or cancel my order after it's been placed?

  • Our team works hard to get orders processed as quickly as possible. We, unfortunately, can't guarantee that we can make any changes or cancellations. If you need to make a change, please contact us in 12 hours, and we'll do our best to help.

How much is shipping?
  • Standard shipping is determined based on the product size and weight.



Why are there no updates on my tracking?

  • Please allow up to 48 hours for an update to your tracking status. Once it's on its way, the tracking should update daily to show your package's progress.


The tracking shows my order was delivered, but I can't find it anywhere. What should I do?

  • When this occurs, we recommend first double-checking your shipping address to make sure it's correct. If it is, the next steps would be to check around the front of your residence as well as with any neighbors and/or front office (if it's an apartment complex). Also, check with anyone else in your residence who may have received your package on your behalf. 




How do I return or exchange my order?
  • You can see our full exchange/return policy here. You will need your order number and the email address used on the order. Complete the form for returns here.


How long does it take for my return to be processed?
  • Please allow 2-5 business days for your return to be processed by our team once it arrives. For returns for refund on a credit card, please give at least 3-5 business days after the refund is processed by us for the refund to appear on your credit card statement (this process can take up to 10-14 business days depending on your bank or card carrier).

Can I return or exchange a gift card?
  • No, gift cards are non-returnable and non-refundable.


Still got questions?

If you have additional questions, please email us at hi [@] flouwr .com